Verify that other device drivers are compatible with Windows XP.

If updating the video card driver doesn’t resolve the problem, verify that all other device drivers are compatible with Windows XP. Device drivers are software files that allow Windows to communicate with devices such as scanners, mouse devices, and keyboards. Contact the device manufacturer to make sure that you are using the latest driver for it.

To check for device driver problems:

1. Choose Start > Control Panel > System.

2. Click the Hardware tab, and then click Device Manager.

3. Click the plus sign (+) to the left of each device type.

4. If a device appears with a black exclamation mark (!) in a yellow circle, right-click that device, and choose Properties from the menu.

5. Note the properties for the device:

— Check the Device Status field: If the device isn’t working properly, information in this field can help you troubleshoot the problem.

— If the Properties dialog box has a Driver tab, click it. If the Driver tab doesn’t indicate the driver provider, click Driver Details. If Microsoft is the provider, a generic driver is probably installed; contact the device manufacturer to obtain the most recent driver that they provide.