Reinstall FrameMaker in Safe or VGA mode.

Device drivers and software that loads automatically with Windows (for example, screen savers and virus protection utilities) can conflict with the FrameMaker installer and cause problems in FrameMaker. To prevent conflict, reinstall FrameMaker while Windows is in Safe or VGA mode. In Safe or VGA mode, nonstandard device drivers and startup software are disabled. Note: FrameMaker 7.2 cannot be installed in Safe Mode.

If reinstalling in Safe or VGA mode doesn’t resolve the issue, try installing and running FrameMaker on a different computer, or on a different hard drive.

To reinstall FrameMaker in Safe mode:

1. Insert the FrameMaker disc into the disc drive.

2. Copy the FrameMaker 6.x or FrameMaker 7.x folder on the FrameMaker disc to the desktop.

3. Move any personal files out of the FrameMaker folder and its subfolders.

4. Choose Start > Control Panel > Add Or Remove Programs.

5. Select Adobe FrameMaker, and click Remove. Follow the on-screen instructions to remove FrameMaker.

6. Restart Windows.

7. Press F8 before Windows starts, when you see a message such as “For Advanced Startup Options . . . .”

8. Select Safe Mode from the list of startup options.

9. “Safe Mode” should appear in each corner of the desktop.

— If “Safe Mode” doesn’t appear in each corner of the desktop, then repeat steps 6-8.

— If “Safe Mode” does appear in each corner of the desktop, then log in as administrator of the local machine.

10. If a dialog box indicates that Windows is running in Safe Mode, then click OK.

11. Start the FrameMaker installer in theFrameMaker 6.x or FrameMaker 7.x folder, and then follow the on-screen instructions.

12. Restart Windows in normal mode.

To install FrameMaker in VGA mode:

1. Insert the FrameMaker disc into the disc drive.

2. Copy the FrameMaker 6.x or FrameMaker 7.x folder on the FrameMaker disc to the desktop.

3. Disable startup items, and restart Windows in VGA mode:

a. Choose Start > Run.

b. Type msconfig in the Open box, and then press Enter.

c. Click the Startup tab, click Disable All, and then click OK.

d. In the System Configuration dialog box, click Restart.

e. Press F8 before Windows starts, when you see a message such as “For Advanced Startup Options . . . .”

f. Select VGA Mode from the list of startup options.

g. In the Desktop dialog box, click OK to start Windows.

4. Start the FrameMaker installer in the FrameMaker 6.x or FrameMaker 7.x folder, and then follow the on-screen instructions.

5. Restart Windows in normal mode.