Reformat the hard disk, and reinstall only Windows XP and FrameMaker.

Reformat the hard disk, and then install only Windows XP and FrameMaker from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.

Note: Don’t install additional software or hardware until you’re sure that the problem is resolved. Don’t back up the hard disk and restore Windows and FrameMaker instead of reinstalling them. If the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.

After you reformat the hard disk and reinstall Windows and FrameMaker, try to re-create the problem:

— If the problem no longer occurs, install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause.

— If the problem occurs when only Windows and FrameMaker are installed, the cause may be hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance. Before contacting the manufacturer or reseller, however, you may want to try one or more tasks in this section.