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Printed Documentation fix for RoboHelp HTML X5 and RoboInfo 5


The information in this article addresses the issue of the way Microsoft Word handles Digital Certificates for Macros, which causes issues when generating Printed Documentation.

Who is Affected?

Anyone that runs Printed Documentation (RoboHTML X5 and RoboInfo 5 only) for the first time on or after 2-11-05.  Anyone that has already generated Printed Documentation before 2-11-05 will not get the error, and will be able to generate Printed Documentation.

What error message could I possibly see if I am having this problem?

“The file contains macros with an expired or revoked signature.? Since you are running under High Security Level, these macros will be disabled.”

“The macros in this project are disabled. Please refer to the online help or documentation of the host application to determine how to enable macros.”

“Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.”

“Unable to generate Printed Documentation. Please contact technical support.”


Download and Replace your old template files by following the instructions below:

1. Close RoboHelp or RoboInfo Publisher.
2. Determine the version of Microsoft Word you are using, by opening Microsoft Word, then clicking on the File menu item “Help” –> “About Microsoft Word”.  For example:

Word 2000 = Word 2000
Word XP = Word 2002
Word 2003 = Word 2003

3. Download the appropriate Zip file for the version of Microsoft Word you have installed to your Desktop.  Select the appropriate link below:

Word 2000
Word XP
Word 2003

4. Extract the Zip files to a new folder on your Desktop
5. Copy the extracted DOT files to the locations listed below for either RoboHelp HTML or RoboInfo:

RoboHelp Office:

     Copy contents of folder “1” to C:Program FilesRoboHelp OfficeRoboHELPPrintDocExt


     Copy contents of folder “2” to C:Program FilesRoboHelp OfficeRoboHELPWordTemp

     Copy contents of folder “3” to C:Program FilesRoboHelp OfficeRoboHTML

     Copy contents of folder “4” to C:Program Files-RoboHelp OfficeRoboHTMLPrintDocExt



     Copy contents of folder “3” C:Program FilesRoboInfoPublisher

     Copy contents of folder “4” C:Program FilesRoboInfoPublisherPrintDocExt


6. Restart RoboHelp HTML or RoboInfo Publisher, and generate Printed Documentation. 

You will be prompted to always trust macros from Macromedia, select that option and click “Enable Macros”, then be able to generate your Printed Documentation.