Perform a clean installation of Windows XP , and reinstall FrameMaker.

Perform a clean installation of Windows XP, and install FrameMaker from the original installation media. Perform this procedure particularly if you’ve upgraded to Windows XP and overwrote the previous version of the operating system.

After you reinstall Windows and FrameMaker, try to re-create the problem:

— If the problem no longer occurs, install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause.

— If the problem occurs when only Windows and FrameMaker are installed, proceed to task 21.

For instructions on performing a clean installation of Windows XP, see document 315341, “How to perform an in-place upgrade (reinstallation) of Windows XP” on the Microsoft website at http://support.microsoft.com .