Nothing happens when you choose File > Send in Adobe FrameMaker (on Windows)

Issue

When you choose File > Send in Adobe FrameMaker, either nothing happens or FrameMaker returns one of the following messages:

— “There was an error while attempting to mail your document. Make sure that you have not run out of disk space.”

— “No profiles have been created. To create a new profile, use the Mail icon in the Control Panel.”

Details

You are not using Microsoft Internet Explorer as your internet browser and do not have Microsoft Outlook or Microsoft Outlook Express installed.

Or

You have Microsoft Outlook or Microsoft Outlook Express installed, but do not have a mail profile set up on the computer.

Or

You have another mail program set as the default in Microsoft Internet Explorer (for example, Hotmail, Lotus Notes, or Eudora).

Solutions

Do one or more of the following solutions:

Disclaimer: Adobe doesn’t support third-party software and provides these instructions as a courtesy only.

Solution 1: Install Microsoft Outlook or Microsoft Outlook Express.

For information on installing and configuring Microsoft Outlook or Microsoft Outlook Express, go to www.microsoft.com/ .

Solution 2: Set your default mail profile in Microsoft Internet Explorer to Microsoft Outlook or Microsoft Outlook Express.

In Microsoft Internet Explorer:

1. Select Tools > Internet Options.

2. Click the Programs tab.

3. In the Email field, select Microsoft Outlook or Microsoft Outlook Express.

4. Click OK.

5. Restart FrameMaker.

Background information

The File > Send feature is intended to attach an open FrameMaker document to a new message in your default e-mail editor. The feature was designed and tested to work with Microsoft Outlook or Microsoft Outlook Express.

If you have Microsoft Internet Explorer installed, this feature also requires that Microsoft Outlook or Microsoft Outlook Express is set as the default e-mail program within Microsoft Internet Explorer.