“Internal Error …. FrameMaker has detected a serious error and must quit” (FrameMaker 7.1 on Windows XP)

Issue

When you start Adobe Framemaker 7.1, you receive the error: “Internal Error: 7104, 6062898, 7693379, 0. FrameMaker has detected a serious error and must quit”.

Details

You are on Windows XP and you have a Text Only (generic) printer installed and it is set to be the Default printer.

Solutions

Do one of the following solutions:

Solution 1: Upgrade to FrameMaker 7.2.

To upgrade to FrameMaker 7.2, visit the Adobe Store at http://store.adobe.com/store/products/master.jhtml?id=catFrameMaker or contact Adobe Customer Service.

To contact Adobe Customer Service:

— In the United States or Canada, call Adobe Customer Service at 800-272-3623.

— In regions outside of the United States or Canada, visit the Adobe website at www.adobe.com , select your region from the pop-up menu at the top of the page, and then click Contact Us.

Solution 2: Set anther printer as the default printer.

Set another printer as the default printer, preferably Adobe PDF or the Acrobat Distiller printer installed by Adobe Acrobat (Distiller).

Solution 3: Remove temporary files.

Delete temporary files either by using the Disk Cleanup utility included with Windows or by using the following instructions. Make sure that a sufficient amount of free space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start > Programs > Accessories > System Tools > Disk Cleanup. For information about Disk Cleanup, see Windows Help.

To manually delete temporary files:

Note: Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally. When Windows or an application crashes, however, temporary files can accumulate on the hard disk.

1. Quit all applications.

2. Choose Start > Search, and click All Files And Folders.

3. Type *.tmp in the All Or Part Of The File Name box.

4. Choose Local Hard Drives from the Look In menu, and then click Search.

5. After the search results appear, choose Edit > Select All.

6. Choose File > Delete. Click Yes to confirm that you want to send the files to the Recycle Bin.

7. Remove any files you don’t want to delete from the Recycle Bin, and then empty the Recycle Bin. Windows deletes all temporary files not in use.

Background information

FrameMaker 7.2 starts with a Text Only printer. However, the Save As PDF functionality in FrameMaker is not available when a Text Only printer is set as the default printer.