Identify the file that causes the problem.

If an error indicates which file causes the problem, reinstall the application to which that file belongs. If that file is damaged and causes problems in FrameMaker, reinstalling the associated application can correct the problem.

If an error indicates a Windows file, contact Microsoft for help replacing that file.

Advanced troubleshooting

If the tasks in the previous section don’t resolve the problem, you may be able to resolve the problem by reinstalling Windows XP and FrameMaker, reformatting your hard disk and reinstalling Windows XP and FrameMaker, or by determining if hardware is conflicting with FrameMaker.

Disclaimer: Adobe doesn’t support hardware and provides these procedures as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.

Note: Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.