Error "The Filter encountered an error and could not complete the translation" when you import a PDF file (FrameMaker 7.0-7.1 on Windows)
Error “The Filter encountered an error and could not complete the translation” when you import a PDF file (FrameMaker 7.0-7.1 on Windows)
When you import a PDF document into Adobe FrameMaker 7.0 or 7.1, FrameMaker returns the error “The Filter encountered an error and could not complete the translation.”
The PDF file was created in Acrobat 7.x and saved with Acrobat 7.x (PDF 1.6) compatibility.
Do one or more of the following solutions:
Solution 1: Upgrade to Framemaker 7.2.
FrameMaker 7.2 provides an updated import filter compatible with PDF 1.6 or earlier. If you upgrade to a current version of FrameMaker, then you can open PDF 1.6 files. To upgrade to FramMaker 7.2, visit the Adobe Store at http://store.adobe.com/store/products/master.jhtml?id=catFrameMaker or contact Adobe Customer Service.
To contact Adobe Customer Service:
— In the United States or Canada, call Adobe Customer Service at 800-833-6687.
— In regions outside of the United States or Canada, visit the Adobe website at www.adobe.com , select your region from the pop-up menu at the top of the page, and then click Contact Us.
Solution 2: Recreate the PDF file.
Re-create the PDF file in Acrobat 7.x using job options that specify compatibility with Acrobat (PDF 1.5) or earlier. 6.0
The FrameMaker 7.2 PDF import is fully compatible with Acrobat 7.0 (PDF 1.6).The PDF import filters in FrameMaker 7.0 and 7.1 are fully compatible and tested with PDF 1.5 (Acrobat 6.0) and earlier. There are certain instances where you might not recieve this error in FrameMaker 7.1; such as if your Acrobat 7.x PDF does not contain elements unique to the PDF 1.6 specification (that is, embedded OpenType fonts). In this case you might successfully import the PDF to FrameMaker 7.1.