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Run FrameMaker while no other applications are running.

Run FrameMaker while no other applications are running.

Some applications may cause system errors or freezes when running concurrently with FrameMaker. Before starting FrameMaker, disable other applications, including startup items (items that start automatically with Windows).

To disable startup items:

1. Quit all applications.

2. Choose Start > Run, and type msconfig in the Open box. Click OK.

3. Click the Startup tab, and click Disable All.

4. Click OK, and restart Windows.

Note: Depending on settings in the System Configuration utility, a System Configuration utility dialog box may appear after the restart, asking you if you want to continue in Selective Startup mode. If this occurs, click OK once to close the message dialog box. Click OK again to quit the System Configuration utility. Click Exit Without Restart.

5. Right-click icons in the Notification Area (called the System Tray in earlier versions of Windows) to close or disable any startup items that are still active.

Then, try to re-create the problem:

— If the problem doesn’t occur, one of the disabled startup items conflicts with FrameMaker. Reenable startup items one at a time, testing each time until you determine which item conflicts with FrameMaker. Then contact that item’s developer for an update, if available.

— If the problem does occur, startup items aren’t the cause and you can reenable them:

a. Choose Start > Run, and type msconfig in the Open box. Click OK.

b. Click the Startup tab, and click Enable All.

c. Click OK, and restart Windows.

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